Privacy Policy

UENX (hereinafter referred to as "we" or "the Company") respects and protects the privacy of all users. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree to any part of this policy, please do not use our services. This Privacy Policy complies with the requirements of the European Union's General Data Protection Regulation (GDPR).

1. Information We Collect

We are committed to protecting your privacy and only collect the minimum information necessary to provide our services.

Account Information

• Email address (for account verification and communication)
• Password (stored encrypted)
• Payment information (securely processed by third-party payment processors; we do not store complete credit card numbers)

Usage Information

• Login logs (IP address, login time, device type), retained for 30 days
• Subscription records (purchase history, plan type, expiration date)
• Traffic usage statistics (total only, does not include specific access content)

Information We Do Not Collect

Strict no-logs policy: We do not record, store, or monitor your network activity, websites visited, downloaded content, DNS queries, connection timestamps, or any other data that could be used to identify your online activities.

2. How We Use Your Information

• Provide and maintain services: Process your registration, subscription, and service access
• Account management: Verify identity, process payments, manage subscriptions
• Customer support: Respond to your inquiries and technical support requests
• Service improvement: Analyze overall usage trends (not involving personal activities) to optimize services
• Security protection: Detect and prevent fraud, abuse, or violations of Terms of Service
• Legal compliance: Meet requirements of applicable laws, regulations, or legal processes

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience:

• Essential cookies: Used to maintain login status and basic website functions
• Preference cookies: Remember your language choices and theme settings
• Analytics cookies: Understand website usage (aggregate data only, does not track individuals)

You can manage or disable cookies through your browser settings, but this may affect the normal use of certain features.

4. Data Sharing and Disclosure

We commit not to sell, rent, or trade your personal information to any third party. We may only share information in the following limited circumstances:

• Legal requirements: Respond to court orders, subpoenas, or other legal processes
• Protect rights: Protect the rights, property, or safety of UENX, users, or the public
• Service providers: Share necessary information with trusted third parties (such as payment processors) that help us operate our business, and these third parties are contractually bound to protect your data

5. Data Security

We employ industry-standard security measures to protect your personal information, including encrypted storage, secure transmission protocols (TLS/SSL), access controls, and regular security audits.

Although we strive to protect your data, no method of Internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but will make every effort to protect your information.

6. Data Retention

We only retain your personal information for as long as necessary:

Account information: Retained during the active period of your account; after account deletion, we will delete your personal information within 30 days unless required by law to retain it longer. Login logs: Automatically deleted after 30 days. Subscription records: Retained according to tax and accounting requirements, typically for 7 years.

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: You have the right to know what data we hold about you
• Right to Rectification: You have the right to request correction of inaccurate personal data
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data
• Right to Restriction of Processing: You have the right to request restriction of processing your data
• Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format
• Right to Object: You have the right to object to the processing of your personal data

To exercise these rights, please contact us through a support ticket. We will respond to your request within 30 days. You also have the right to lodge a complaint with a data protection supervisory authority.

8. International Data Transfers

Your data may be transferred to and processed in locations outside your country/region. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we may hold information from a child, please contact us and we will delete it immediately.

10. Third-Party Services

We may use third-party services to help operate our business, such as payment processors (PayPal, credit card processors, Alipay, WeChat Pay, USDT payment gateways). These third parties have their own privacy policies, and we are not responsible for their privacy practices.

We recommend reviewing the privacy policies of these third-party services.

11. Privacy Policy Changes

We may update this Privacy Policy from time to time. Any significant changes will be notified to you through website announcements and email. The updated policy will indicate the "Last Updated" date. Continued use of the service constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, comments, or wish to exercise your data rights regarding this Privacy Policy, please contact our Data Protection Officer: